Shannon Borntrager

H.P. : 82-10-2268-5998 : US # 1-406-233-6068

Skype : shannonborntrager

Email : shannonborntrager@gmail.com

PROFILE    _________________________________________________________

I consider myself a dedicated professional that is continually focused on improving the team dynamic in every setting.  My eclectic experience, desire to succeed, and creativity led me through three countries in areas of work that all center around one aspect, human development. 

EXPERIENCE         ___________________________________________________

2008-Present               GLSolutions                                               Daejeon, SK
Educational Development

• Developed detailed program for iBT speaking and listening sections
• Consistently improved students TOEFL scores through regular classes and intensive programs
• Created and integrated a self contained testing program using Captivate 4
• SAT intensive reading/writing instructor
• Improved students scores by an average of 250 points
• Developed a 12 month, 4 block (3 months per block) level curriculum with 4 sub-divisions in each block that takes students from a low intermediate level to an advanced level
• Worked with team that increased profits by a significant margin from the previous year

2007-2008                   Brand Archipelago                                Pasig, Philippines
Educational Consultant

• Attained governmental license to teach call center and computer operation classes from TESDA
• Managed team that created numerous complete programs
• 100 hour Call Center Finishing Course
• 40 hour Interview Preparation Course
• Motivational confidence building Campfire Series
• Client specific training for multiple campaigns
• Worked with team to start call center campaign that grew to 30 seats within six months
• Adapted existing curriculum , trained trainers in Mindanao at local tech school and taught pilot program for the 100 hour Call Center Finishing Course (2 month contract)
• Recruited and trained numerous agents for multiple clients
• Organized and did a feasibility study on a start up academy

2006-2007                   Epixtar                                                Q.C., Philippines
Foundation Manager

• Started as communication trainer
• Developed one week soft skill communication training focusing on five key elements
• Promoted to Foundation Manager within 6 months and salary was doubled
• Managed and trained team of five trainers
• Aligned day training program with the recruitment and operations team
• Worked with recruitment team to tighten up their selection process
• Lowered attrition from training and operations
• Worked closely with multiple clients to ensure expectations were met
• Monthly and quarterly planning

2004-2005                   Triple A                                                      Yangju ,SK
Education Coordinator

• Created curriculum for start-up academy
• Created placement testing
• Helped recruit 60 students within the first six months
• Established ESL programs at three public schools
• Recruited teachers for these positions
• Taught adult and middle school students

2002-2004                   Freelance                                                     Seoul ,SK English Teacher

• Taught Business English, elementary, middle school, high school, test prep, and developed curriculum for all classes. 
• Taught over 40 contact hours a week throughout this two year time period
• Managed my schedule, and recruited my own clients

2002, Spring                 Richey Adult Education                                 Richey, MT
IT Educational Instructor

• Computer instructor for Photoshop and Microsoft Word

1999-2002                   Rainforest Cafe                                   Bloomington, MN
Server/Bartender

• Delivered polite, professional service to all clients while maintaining a superb level of satisfaction with the customers.
• Consistently a top performer on weekly basis 

                       
1999, Spring               Watertown Elementary School                  Watertown, MN
Elementary Teacher

• Fourth and first grade teacher of general studies and computer Applications

1996-1998                     NordicTrack                                              Chaska, MN CSR

• Highly adept customer service agent
• Agent of the month
• Repeated top performer
• Handled supervisor level calls

EDUCATION_______________________________________________________

1994-1999                   Crown College                                          St. Boni. , MN

 Bachelor of Science in Education

2001-2002                   Art Institute                                         Minneapolis, MN

Multimedia/Graphic and Web Design

CERTIFICATIONS/AWARDS__________________________________________

California State Teaching Certification

1999 MIP, Varsity Soccer, Crown College

February, 1998; Employee of the month, NordicTrack

1992 Published Writer, The Effects of Stress on Copper as seen by the
STEM.

HIGHLIGHTS OF QUALIFICATIONS__________            ___________                     

PERSONAL SKILLS 

• Strong interpersonal skills, and enjoy working both independently and in a team environment
• Analytical ability to research and identify obstacles and implement innovative solutions
• Ability to exercise initiative and independent judgement
• Ability to adapt to any situation

COMPUTER SKILLS

• MS Office                                   
• Captivate, Moodle, Articulate (Advanced)
• Dreamweaver(basic), Flash(basic)

 

REFERENCES______________________________________                                    

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